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Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) certification exam is a highly coveted certification in the business analysis field. It is designed for individuals who have a deep understanding of Salesforce products and services and are capable of analyzing business requirements and translating them into Salesforce solutions. Salesforce Certified Business Analyst Exam certification exam is intended for professionals who work with Salesforce on a day-to-day basis and are responsible for managing and implementing Salesforce solutions.
The SCBA certification is ideal for professionals who have experience working with Salesforce and want to advance their careers in the field of business analysis. Salesforce Certified Business Analyst Exam certification is also suitable for individuals who are new to Salesforce but want to learn how to use it for business analysis. Once certified, professionals can apply their knowledge to help organizations streamline their business processes and improve customer satisfaction.
>> Certified-Business-Analyst New Study Questions <<
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NEW QUESTION # 285
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?
Answer: C
Explanation:
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what's important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you're successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References:
https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values/v2mom-introduction
NEW QUESTION # 286
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
Answer: C
NEW QUESTION # 287
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
Answer: C
NEW QUESTION # 288
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
Answer: B
Explanation:
The tool that the business analyst should use to help uncover any technical constraints or potential problems in a Salesforce implementation is Salesforce Optimizer. Salesforce Optimizer is a feature that analyzes a Salesforce org and provides recommendations for improving its performance, security, usability, and maintenance. It can help the business analyst identify any issues or risks in a Salesforce implementation such as unused features or components, complex configurations or customizations, low adoption rates or user satisfaction scores, etc. Setup Audit Trail is a tool that monitors and logs changes made by administrators in Setup. It can help the business analyst track who made what changes and when, but not uncover any technical constraints or potential problems in a Salesforce implementation. Reports and Dashboards are tools that display data or metrics in visual formats such as charts or tables.
NEW QUESTION # 289
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
Answer: B
Explanation:
Explanation
The best practice for conducting a live process mapping session is to have all stakeholders present and engaged. This ensures that the process is accurately captured and validated, and that any issues or gaps are identified and resolved. If some stakeholders are not available, the session may miss important information or perspectives, or create confusion or conflict later on. Therefore, the BA should cancel the workshop and reschedule it to a date when all stakeholders are available, or use other methods to elicit their input before or after the workshop. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/plan-and-facilitate-
NEW QUESTION # 290
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